Shipping & Payment Info

1. All items are dispatched from our warehouse in Sydney, Australia.
2. Under normal conditions, delivery will take between 3 and 8 working days after dispatch, depending on your location. Remote areas will required longer delivery time. If you are given a tracking number, please use it to track the delivery status of your order.
3. Our warehouse is accessible to the public. As such, we do offer a pick-up option.
4. Our free delivery is not applicable to all suburbs and postal code, therefore, please before placing any order you can check with our customer service to make sure about delivery cost related to your delivery address. If your postcode is out of the free delivery area, we will inform you about the cost of the delivery to your destination.
5. Shipping fees include postage and handling fees. If you have selected registered post, tracking numbers will be provided when your order is dispatched.
6. We work with different courier partners to provide reasonable freight costs and quality service. The type of courier used is dependent upon size and weight of each item and the delivery location.
7. Postage and handling fees are calculated based on the weight and size of each product. Hence discounts on freight costs are not available.
8. Combined postage for different products is not available as size and weight limitations generally prevent items from being dispatched in one consignment.
9. Some products may be dispatched in more than one carton.
10. We currently dispatch only to addresses within Australia.
11. We aim to dispatch all products within one working day after your full payment is made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.
12. If you change your mind about your purchase and wish to return the item after receiving it, please note that applicable freight fees will be deducted from your refund and a 10% re-stocking fee will apply.
13. Buyers must agree with the above postage and handling terms before purchase.

PAYMENT
We accept payment through BPAY, PayPal and Credit cards (Visa and Master) or cash.
Payment will not be processed until we have received all relevant information required for processing to be completed.
The processing of payment for Orders placed on a weekend or a Public holiday will not begin until the next working day.
Some payment options might be disabled for security purposes, if your preferred payment option is not available kindly select the next preferred option for payment.

PayPal
We process PayPal payments when you checkout from the product order screen.

BPAY
When you pay by BPAY, you must pay the price payable as indicated on your Order Confirmation within 7 days from the date that you receive your Order Confirmation. Please note that BPAY payments take up to 2 working days to process.
We retain absolute discretion to cancel the transaction if a BPAY payment is not received within 7 days from the date that you receive your Order Confirmation.
You must retain your tax invoice as proof of purchase.

Credit Cards
We only accept Australian credit cards only. We do not accept international credit cards.
We process Credit cards payments when you checkout from the product order screen.
Whilst we employ the latest in Secure Sockets Layer (SSL) technology software for its transactions with our customers, we will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.

If Your selected payment method triggers Our fraud prevention process, We may contact You to confirm additional details, or cancel the transaction. In this case, until Your Order has passed Our fraud prevention process, Your Order will not be fulfilled. If you fail to provide the requested information within 3 working days, Your Order will be cancelled and Your payment will be refunded back to the selected payment method. These information requests are sent to help protect credit card holders from online fraud.